Refund Policy
At SV Silks, customer satisfaction is our priority. We strive to ensure that every product delivered meets the highest quality standards. However, if you are not completely satisfied with your purchase, this Refund Policy explains the conditions under which returns, refunds, or exchanges may be processed.
Please read this policy carefully before making a purchase on our website.
Return Eligibility
Customers may request a return within 7 days of receiving the product if:
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The item delivered is damaged or defective
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The wrong product has been delivered
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The product significantly differs from the description shown on the website
Requests submitted after the allowed return period may not be eligible for refund or exchange.
Conditions for Returns
To qualify for a refund or exchange, the following conditions must be met:
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The product must be unused, unwashed, and in its original condition
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All tags, labels, and packaging must be intact
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The product must not show signs of wear or damage caused by the customer
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Proof of purchase such as an order confirmation or invoice must be provided
Products that do not meet these conditions may not be accepted for return.
Non-Refundable Items
Certain items may not be eligible for refund or return, including:
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Customized or specially ordered products
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Products that have been used or altered after delivery
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Products returned without original packaging or tags
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Items returned after the specified return period
Refund Process
Once we receive the returned product, our team will inspect the item to verify its condition and eligibility.
If the return is approved:
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The refund will be processed within 7–10 business days
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The refund will typically be issued through the original payment method used during purchase
In some cases, depending on payment method or technical limitations, refunds may be issued through an alternative method.
Exchange Policy
Instead of a refund, customers may request an exchange for the same product or another available item, subject to stock availability.
Exchanges may be offered in situations such as:
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Size or product replacement
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Damaged or defective items
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Incorrect product delivery
If the replacement item has a different price, customers may be required to pay the difference or receive a partial refund accordingly.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our support team immediately with the following details:
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Order number
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Product photos showing the issue
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Description of the problem
This information helps us resolve your issue quickly and efficiently.
Refund Processing Time
Once a refund request has been approved, it may take 7–10 business days for the amount to reflect in your bank account or payment method, depending on the payment provider.
Cancellation Policy
Orders may be cancelled before they are shipped. Once the order has been dispatched, it may no longer be eligible for cancellation and the return process will apply instead.
Contact Information
If you have any questions regarding our Refund Policy or need assistance with a return request, please contact us:
SV Silks
3rd Floor, 2-4-313, Beside Secunderabad GST Division
Backside of Mahaveer Xerox, Nallagutta, Ramgopalpet
Secunderabad, Hyderabad, Telangana
📞 Phone: 8712227146
📧 Email: telecallers@svsareehouse.in
